TERMS AND POLICIES

General: accounts and submissions

The doctor portal lets practices submit dental case information and files for review. Doctors sign in using email and password. Submit information and files that you are authorized to share. Use an internal case or patient code in the case code field.

Receipt and approval

A case is confirmed received after its files and submission are verified. Receipt does not mean that the case has been approved for production. New files enter NEW CASES; the owner reviews the case and moves its folder to the corresponding client folder after approval.

Quotes

The price and the delivery date that apply to a case are the ones on its approved quote. A quote is approved by the practice before production starts. Nothing is produced before approval.

Payment preferences

Invoice / collect later, Zelle, and use of credits are payment preferences pending staff confirmation. Selecting a preference or submitting a case does not confirm payment, charge an account, or confirm a credit debit. Stripe payment processing is not yet integrated.

Storage and access

Case metadata is recorded in Supabase. Case files are stored in Google Drive. Google OAuth connects the owner's Drive account; its token stays on the server.

Full-arch (All-on-X)

Free 24-hour case review. Parallax reviews the submitted files and communicates the preliminary plan within 24 hours on business days. The period starts when the case files are complete.

Fit guarantee. If a delivered All-on-X restoration does not fit, Parallax remakes it at no charge. One remake within 90 days of delivery, when the clinical records provided were valid and the issue originates with Parallax. It does not cover clinical changes after the records were taken.

Delivery-date credit. If Parallax misses the delivery date confirmed on the approved quote, the practice receives a $100 credit per arch. The period starts when the case is complete and approved.

Scope. Each stage of a full-arch case (planning, surgical guide, components, bar, provisional, definitive restoration, records service) is quoted as its own line. The practice chooses which stages to order. A stage that is not on the approved quote is not included.

Staged payments

Full-arch cases are billed in stages. Stage 1 is due when the case is submitted. Stage 2 is due when the practice approves the plan. Stage 3 is due when the practice approves the final design. Each stage is released only after the previous one is paid or waived by Parallax.

Each stage is invoiced at the price on the approved quote. Parallax may pause production until the stage that corresponds to the work is paid.

Shipping

Shipping is itemized separately on the quote. The practice is responsible for carrier delivery of physical items sent to Parallax, such as impressions, models or components, and for their packaging. Delivery dates run from the moment the complete case is approved. Time in transit to the practice is not part of production time unless the quote states otherwise.

Report visible damage or missing items within 3 business days of receiving a shipment.

Remake policy

• Laboratory error. Remade at no charge under the fit guarantee above.
• Clinical change after design approval. A change requested after the practice approved the design is a new job. Parallax quotes it before work starts, at a reduced remake rate.
• Incomplete or incorrect records. If the scans, bite record, CBCT or photos were invalid, the remake is quoted before work starts, at a reduced remake rate.
• Fracture from trauma or misuse. Treated as a new order at the published price.
• Second remake of the same case. Billed at 50% of the published price, unless the cause is laboratory error.

Claims are made within 90 days of delivery, through the case in the portal, with photos and a short description. Parallax reviews each claim and replies with the cause and the remake terms before work starts.

Records and privacy

Use an internal case or patient code. Do not enter a patient's full name in the case code field. Files you send are used to plan, design, produce and deliver your case, and to keep the case history. Parallax does not sell or share case files with third parties other than the suppliers that take part in producing the case. See the Privacy notice.

Parallax keeps case records as long as the case is active and for the period needed to support remakes and claims.

Contact

For questions about portal use, case approval, or payment confirmation, contact ramibarrionuevo@gmail.com.